TERMS OF THE AIRLINES
The airline tickets available through the Website are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies.
Tursbuzz merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline.
This User Agreement along with Terms Of Service (collectively, the “User Agreement”) forms the terms and conditions for the use of services and products of Tursbuzz (India) Private Limited (“Tursbuzz”).
Any person (“User”) who inquiries about or purchases any products or services of Tursbuzz through its websites, mobile applications, sales persons, offices, call centers, branch offices, franchisees, agents etc. (all the aforesaid platforms collectively referred to as “Sales Channels”) agree to be governed by this User Agreement. The websites and the mobile applications of Tursbuzz are collectively referred to as ‘Website’.
Both User and Tursbuzz are individually referred to as ‘Party’ and collectively referred to as ‘Parties’ to the User Agreement.
“Terms of Service” available on Tursbuzz website details out terms & conditions applicable on various services or products facilitated by Tursbuzz. The User should refer to the relevant Terms of Service applicable for the given product or service as booked by the User. Such Terms of Service are binding on the User.
ELIGIBILITY TO USE
The User must be at least 18 years of age and must possess the legal authority to enter into an agreement so as become a User and use the services of Tursbuzz.
Before using the Website, approaching any Sales Channels or procuring the services of Tursbuzz, the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User’s dealings and transactions with Tursbuzz. If the User does not agree with any part of this Agreement, then the User must not avail Tursbuzz services and must not access or approach the Sales Channels of Tursbuzz.
All rights and liabilities of the User and Tursbuzz with respect to any services or product facilitated by Tursbuzz shall be restricted to the scope of this User Agreement.
All content provided through various Sales Channels, including but not limited to audio, images, software, text, icons and such similar content (“Content”), are registered by Tursbuzz and protected under applicable intellectual property laws. User cannot use this Content for any other purpose, except as specified herein.
User agrees to follow all instructions provided by Tursbuzz which will prescribe the way such User may use the Content.
There are a number of proprietary logos, service marks and trademarks displayed on the Website and through other Sales Channels of Tursbuzz, as may be applicable. Tursbuzz does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.
Tursbuzz respects the intellectual property rights of others. If you notice any act of infringement on the Website, you are requested to send us a written notice/ intimation which must include the following information;
Clear identification of such copyrighted work that you claim has been infringed;
Location of the material on the Website, including but not limited to the link of the infringing material;
The proof that the alleged copyrighted work is owned by you;
3.5. The aforesaid notices can be sent to Tursbuzz by email at email@example.com
The Website is meant to be used by bonafide User(s) for a lawful use.
User shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever.
Access to certain features of the Website may only be available to registered User(s). The process of registration, may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to Tursbuzz is true and accurate.
Tursbuzz reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.
Tursbuzz will always make its best endeavors to ensure that the content on its websites or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website or any other Sales Channel is done entirely at the User’s own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information.
Tursbuzz reserves the right to periodically make improvements or changes in its Website at any time without any prior notice to the User. User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to firstname.lastname@example.org. On receiving such report, Tursbuzz reserves the right to investigate and/or take such action as the Company may deem appropriate.
BOOKINGS BY TRAVEL AGENTS
Except with the prior registration with Tursbuzz as B2B agents, priority partner or a franchisee, and explicit permission of Tursbuzz to use the Website, all travel agents, tour operators, consolidators or aggregators (“Travel Agents”) are barred from using this Website for any commercial or resale purpose. If any such bookings are detected, Tursbuzz reserves the right, including without limitation, to cancel all such bookings immediately without any notice to such travel agents and also to withhold payments or any refunds thereto. Tursbuzz shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such Travel Agents. The liability in case of such cancellations shall be solely borne by such Travel Agents.
All discounts and offers mentioned on the Website are applicable only to the User(s) of Tursbuzz for legitimate bookings.
LIMITED LIABILITY OF Tursbuzz
Unless Tursbuzz explicitly acts as a reseller in certain scenarios, Tursbuzz always acts as a facilitator by connecting the User with the respective service providers like airlines, hotels, restaurants, bus operators etc. (collectively referred to as “Service Providers”). Tursbuzz liability is limited to providing the User with a confirmed booking as selected by the User.
Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. Tursbuzz will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider.
Unless explicitly committed by Tursbuzz as a part of any product or service:
Tursbuzz assumes no liability for the standard of services as provided by the respective Service Providers.Tursbuzz provides no guarantee with regard to their quality or fitness as represented.
Tursbuzz doesn’t guarantee the availability of any services as listed by a Service Provider.
By making a booking, User understands Tursbuzz merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not Tursbuzz. Thus the ultimate contract of service is between User and Service Provider.
Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.
If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.
The User warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The User further warrants that they will comply with all applicable laws and regulations of the concerned jurisdiction regarding use of the services for each transaction.
The services are provided on an “as is” and “as available” basis. Tursbuzz may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. Tursbuzz expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from Tursbuzz or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.
User also authorizes Tursbuzz representative to contact such user over phone, message and email. This consent shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.
SECURITY AND ACCOUNT RELATED INFORMATION
While registering on the Website, the User will have to choose a password to access that User’s account and User shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is the duty of the User to notify Tursbuzz immediately in writing of any unauthorized use of their password or account or any other breach of security. Tursbuzz will not be liable for any loss that may be incurred by the User as a result of unauthorized use of the password or account, either with or without the User’s knowledge. The User shall not use anyone else’s account at any time.
User understands that any information that is provided to this Website may be read or intercepted by others due to any breach of security at the User’s end.
Tursbuzz keeps all the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection, offering bookings on credit (finance) etc., Tursbuzz may at times verify certain information of its Users like their credit score, as and when required.
Tursbuzz adopts the best industry standard to secure the information as provided by the User. However, Tursbuzz cannot guarantee that there will never be any security breach of its systems which may have an impact on User’s information too.
The data of the User as available with Tursbuzz may be shared with concerned law enforcement agencies for any lawful or investigation purpose without the consent of the User.
FEES AND PAYMENT
In addition to the cost of booking as charged by the Service Providers, Tursbuzz reserves the right to charge certain fees in the nature of convenience fees or service fees. Tursbuzz further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User.
In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, Tursbuzz shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to Tursbuzz. In cases where the short charge is claimed prior to the utilization of the booking, Tursbuzz will be at liberty to cancel such bookings if the amount is not paid before the utilization date.
Any increase in the price charged by Tursbuzz on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.
In the rare circumstance of a booking not getting confirmed for any reason whatsoever, Tursbuzz will process the refund of the booking amount paid by the User and intimate the User about the same. Tursbuzz is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and Tursbuzz as the case may be.
The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws
The User agrees and understands that all payments shall only be made to bank accounts of Tursbuzz. Tursbuzz or its agents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of Tursbuzz. The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by Tursbuzz or to any personal account of any person, Tursbuzz shall not be held liable for the same. User shall not hold any right to recover from Tursbuzz any amount which is transferred by the User to any third party.
The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of Tursbuzz. The User shall immediately inform Tursbuzz if such details are demanded by any of its agents’ employees or representatives. Tursbuzz shall not be liable for any loss that the User incurs for sharing the aforesaid details.
Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.
Booking(s) made by the User through Tursbuzz are subject to the applicable cancellation policy as set out on the booking page or as communicated to the customers in writing.
USAGE OF THE MOBILE NUMBER, COMMUNICATION DETAILS OF THE USER BY MMT
Tursbuzz will send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or booking made by the User, via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication detail provided by the User at the time of booking.
Tursbuzz may also contact the User through the modes mentioned above for any pending or failed bookings, to know the preference of the User for concluding the booking and also to help the User for the same.
The User hereby unconditionally consents that such communications via SMS, internet-based messaging applications like WhatsApp, voice call, email or any other mode by Tursbuzz are:
upon the request and authorization of the User;
‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI), and
in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.
The User will indemnify Tursbuzz against all types of losses and damages incurred by Tursbuzz due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by the User on Tursbuzz with respect to the communications mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.
Unless explicitly provided by Tursbuzz in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. In no case Tursbuzz shall accept any claims arising out of such scenarios.
Insurance, if any provided as a part of the service or product by Tursbuzz shall be as per the terms and conditions of the third-party insurance company. Tursbuzz merely acts as a facilitator in connecting the User with insurance company. The User shall contact the insurance company directly for any claims or disputes. Tursbuzz shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.
OBLIGATION TO OBTAIN VISA
International bookings made through Tursbuzz are subject to the requirements of visa including but not limited to transit visa, OK TO BOARD which are to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the User intends to visit or transit through.
Tursbuzz is not responsible for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa, irrespective whether or not the User has availed the services of Tursbuzz for the visa process too. Refund, if any, will be as per the applicable terms of booking and cancellation policy.
There can be exceptional circumstances where Tursbuzz and / or the Service Providers may be unable to honor the confirmed bookings due to various reasons like act of God, labor unrest, insolvency, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of Tursbuzz. If Tursbuzz has advance knowledge of any such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operators. The User agrees that Tursbuzz being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The User has to contact the Service Provider directly for any further resolutions and refunds.
The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, Tursbuzz obligation shall be limited refunding the booking amount, if any, received from the customer. Such refund shall completely discharge Tursbuzz from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by the User.
In no event shall Tursbuzz and be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or any other Sales Channel.
ADVERTISERS ON MMT, AND LINKED WEBSITES
The Website may contain links to third party websites. Tursbuzz does not control such websites and is not responsible for its contents. If a User accesses any third-party website, the same shall be done entirely at the User’s risk and Tursbuzz shall assume no liability for the same.
Tursbuzz is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers.
Tursbuzz does not endorse any advertisers on its Website, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages.
The linked sites are not under the control of Tursbuzz and hence Tursbuzz is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. Tursbuzz is providing these links to the Users only as a convenience.
RIGHT TO REFUSE
Tursbuzz at its sole discretion reserves the right to not accept any booking without assigning any reason thereof.
Tursbuzz will not provide any service or share confirmed booking details till such time the complete consideration is received from the User.
In addition to other remedies and recourse available to Tursbuzz under this User Agreement or under applicable law, Tursbuzz may limit the User’s activity, warn other users of the User’s actions, immediately suspend or terminate the User’s registration, or refuse to provide the User with access to the Website if:
The User is in breach of this User Agreement; or
Tursbuzz is unable to verify or authenticate any information provided by the User; or
Tursbuzz believes that the User’s actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for the User, other users of Tursbuzz, or Tursbuzz itself.
Once a User has been suspended or terminated, such User shall not register or attempt to register with Tursbuzz with different credentials, or use the Website in any manner whatsoever until such User is reinstated by Tursbuzz. Tursbuzz may at any time in its sole discretion reinstate suspended users.
If a User breaches this User Agreement, Tursbuzz reserves the right to recover any amounts due to be paid by the User to Tursbuzz, and to take appropriate legal action as it deems necessary.
The User shall not write or send any content to Tursbuzz which is, or communicate with Tursbuzz using language or content which is:
abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit or otherwise objectionable;
contrary to any applicable law;
violates third parties’ intellectual property rights;
in breach of any other part of these terms and conditions of use.
If the User violates any of the aforesaid terms, Tursbuzz shall be at liberty to take appropriate legal action against the User.
RIGHT TO CANCEL
The User expressly undertakes to provide Tursbuzz with correct and valid information while making use of the Website under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from Tursbuzz.
In case Tursbuzz discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of the travelers is not correct or that any fact has been misrepresented by that User, Tursbuzz shall be entitled to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User. In such an event, Tursbuzz shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services.
If any judicial, quasi-judicial, investigation agency, government authority approaches Tursbuzz to cancel any booking, Tursbuzz will cancel the same without approaching the concerned User whose booking has been cancelled.
The User shall not hold Tursbuzz responsible for any loss or damage arising out of measures taken by Tursbuzz for safeguarding its own interest and that of its genuine customers. This would also include MMT denying or cancelling any bookings on account of suspected fraud transactions.
FAKE CALLS AND OTHER SIMILAR PHISHING, SPAMMING OR FRAUDULENT ACTIVITIES
Tursbuzz employees or authorized representatives will never contact a User asking for his/ her credit or debit card number, expiry date, CVV, net banking login, passwords, OTP etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Further, they will also not ask a User to install any third-party applications that enable them to view a User’s mobile or computer screen.
Acting on any of these requests may make you a victim of fraud, and may potentially lead to loss of your valuable money or information.
If you are ever asked for any of the aforesaid information, please report it immediately on email@example.com
The User agrees to indemnify, defend and hold harmless Tursbuzz, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance of any covenant by the User.
The User shall be solely liable for any breach of any country specific rules and regulations or general code of conduct and Tursbuzz cannot be held responsible for the same.
MISCLLEANEOUS SEVERABILITY: If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceable shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in full force and effect.
JURISDICTION: This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Delhi.
AMENDMENT TO THE USER AGREEMENT: Tursbuzz reserves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement.
CONFIDENTIALITY: Any information which is specifically mentioned by Tursbuzz as confidential shall be maintained confidentially by the User and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.
FEEDBACK FROM CUSTOMER: Tursbuzz would like to know the feedback of the Users for improving its services. The User hereby authorizes Tursbuzz to contact the User for their feedback on various services offered by Tursbuzz. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case the User chooses not to be contacted, such User shall write to Tursbuzz for specific exclusion at firstname.lastname@example.org.
Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to Tursbuzz. As a facilitator Tursbuzz has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight.
Different tickets on the same airline may carry different restrictions or include different services and price.
The baggage allowance on given fare is as per the terms decided by the airline, and Tursbuzz has no role to play in the same. Some of the fares shown in the booking flow are “hand baggage fares” which do not entitle the User for free check in baggage and therefore the User will be required to pay separately for check in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airlines for detailed costs.
Some airlines enter into “code share” agreements with other Airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticker does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as “operated by” in the booking flow.
If your flight is a code share, it will be disclosed to you in the booking process and prior to payment.
Tursbuzz will disclose any such code-share arrangements to the User, only when the ticketing airline discloses it to Tursbuzz in the first place.
The total price displayed on the Website on the payment page usually includes base fare, applicable government taxes and convenience fee. Users are required to pay the entire amount prior to the confirmation of their booking(s). In the event the User does not pay the entire amount, Tursbuzz reserves its right to cancel the booking. User agrees to pay all statutory taxes, surcharges and fees, as applicable on the date of travel.
To avail infant fares, the age of the child must be under 24 months throughout the entire itinerary. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, User will be required to make a separate booking using a child fare. Any infants or children must be accompanied by an adult as per the terms of the airlines.
It shall be the sole responsibility of the User to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa) etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, Tursbuzz shall in no way be held liable.
User understands that the information (if any) provided by Tursbuzz regarding the travel documents is only advisory in nature and can’t be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit.
User should check with the airlines directly regarding the check-in timings. Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights.
User should carry valid identification proofs, passport, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants.
USE OF FLIGHT SEGMENTS
In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. In such a scenario Tursbuzz has no control in the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.
CHANGES TO EXISTING BOOKING
Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by Tursbuzz
The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline’s policy and fare class, charges for changes or modifications to existing bookings may vary.
Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to Tursbuzz receiving the same from the airlines. However, the convenience fee paid to Tursbuzz paid at the time of booking is a non-refundable fee.
All cancellations made directly with the airline need to be intimated to Tursbuzz, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the Tursbuzz service fee which is independent of the convenience fee as mentioned above.
The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, Tursbuzz will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, Tursbuzz will credit the money to the same debit card.
In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.
ROLE OF Tursbuzz AND LIMITATION OF LIABILITY OF Tursbuzz
Tursbuzz acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.
All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to Tursbuzz. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. Tursbuzz will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.
INFORMATION FROM THE HOTEL AND THE TERMS OF THE HOTEL
The hotel booking voucher which Tursbuzz issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can Tursbuzz be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of Tursbuzz in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of Tursbuzz (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the hotel.
Hotels reserves the sole right of admission and Tursbuzz has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. Tursbuzz will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of Tursbuzz. No refund would be applicable in case the hotel denies check-in under such circumstances.
RESPONSIBILITIES OF THE USER
The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. Tursbuzz would not, in any way, intervene in the same.
The primary guest must be at least 18 years old to be able to check into the hotel.
The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.
Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.
ADDITIONAL CHARGES BY THE HOTEL
The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.
Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year’s Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. Tursbuzz will have no control over waiving the same.
PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
Booking of a hotel can either be “Prepaid”, or “Pay at hotel” as per the options made available by a hotel on the Website of Tursbuzz.
In “Prepaid” model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by Tursbuzz.
At the hotel’s or Tursbuzz sole discretion on case to case basis, the User may also be provided with an option to make a part payment to Tursbuzz at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide Tursbuzz with correct credit or debit card details. Tursbuzz may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
For security purposes, the User must provide Tursbuzz with correct credit or debit card details. Tursbuzz may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
Payment can be made either in INR or any other foreign exchange/currency as specified at the time of booking.
Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.
Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by Tursbuzz and solely at the behest of the Hotel.
In “Pay at hotel” model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide Tursbuzz with correct credit or debit card details. Tursbuzz may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
BUS ROLE OF Tursbuzz
Tursbuzz only provides a technology platform that connects intending travelers with bus operators. It doesn’t operate any bus or offer the service of transportation to the User. Tursbuzz also doesn’t act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.
The bus ticket booking voucher which Tursbuzz issues to a User is solely based on the information provided or updated by the bus operator regarding the seat availability.
The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and Tursbuzz has no control over such information provided by the bus operator.
LIMITATION OF LIABILITY OF Tursbuzz
In its role as a technology platform to facilitate transactions between the bus operators and the Users, Tursbuzz shall not be responsible for the operations of the bus operator including, but not limited to the following:
Timely departure or arrival of the bus;
The conduct of bus operator’s employees, representatives or agents;
The condition of the bus, seats etc. not being up to the customer’s expectation or as per the description provided by the bus operator;
Cancellation of the trip due to any reasons;
Loss or damage of the baggage of the customer;
The bus operator changing a customer’s seat for any reason whatsoever;
Bus operator informing a wrong boarding point for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to Tursbuzz or the User;
Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.
RESPONSIBILITIES OF THE USERS
Users are advised to call the bus operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip.
At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like aadhar card, passport, PAN card or voter identification card or any other identity proof issued by a government authority.
Users are required to reach the boarding place atleast 30 minutes before the scheduled departure time.
All tickets issued shall be non-transferable.
CANCELLATION OF TICKET
Cancellation of tickets can be done either through the User’s login in the Tursbuzz website or mobile application, or by calling on the customer care number;
Any cancellation is subject to such cancellation charges as mentioned on the ticket.
“Cab” as may be used in this document includes all categories of transport vehicles like sedans, hatchbacks, sport utility vehicles, multi utility vehicles, and any other vehicle meant for transporting passengers.
“Cab Operator” means all the cab operators providing their vehicles along with their drivers;
TYPES OF CAB BOOKINGS FACILITATED BY Tursbuzz
Tursbuzz provides following types of options to its User(s):
Outstation Cab: This enables User(s) to book vehicles operated by cab operators having All India Tourist Permit (AITP) vehicles and operating between two separate cities. On the basis of the demand/requirement of the User, Tursbuzz as a facilitator connects the User with the concerned cab operator.
Car Rental (intracity and intercity): This enables User to book vehicles operated by cab operators having AITP license on hire/rental basis. This service shall be provided for both intercity and intracity on exclusive basis by booking the entire Vehicle of the cab/taxi operators.
Airport Drop: This shall exclusively cater to the needs of User intending to travel from and to the Airport. The service provided is intracity in nature and shall not facilitate the User to book intercity Airport drops.
ROLE OF Tursbuzz AND LIMITATION OF LIABILITY
Tursbuzz does not operate cab services on its own. In order to provide a comprehensive choice of cab services, cab types and prices to User, it has tied up with many Cab Operators.
Tursbuzz acts only acts a facilitator between the Cab Operator and User. The transaction is always between the Cab Operator and the User.
It is the sole responsibility of the Cab Operator to ensure it has all the requisite licenses, approvals, insurance and permits from appropriate authorities required to undertake the travel booked. Tursbuzz gives no warranty or assurance in regard to requisite licenses, approvals, insurance and permits which the Cab Operator is supposed to obtain from appropriate authorities.
Tursbuzz shall not be responsible in any manner whatsoever for any claims with respect to the trip including without limitation, claims pertaining to timeliness, safety, continuity, uninterrupted travel, quality, conditions of vehicle or driving skill, the Cab not departing or reaching on time, behavior of the cab driver, interiors of the Cab, cancellation of the trip by the Cab Operator due to any reason whatsoever, the baggage of the User getting lost, stolen or damaged, the Cab Operator providing a different type of Cab to the User, the User waiting at the wrong boarding point, the User being dropped to nearest location by the driver of the Cab due to any unavoidable circumstances, or any act or omission of Cab Operator causing accident, loss of life to the User.
Tursbuzz will not be liable to User or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of the information derived by User through usage of Website, in so far as such information is provided by the Cab Operator.
In case of break down or accident of Cab where Cab Operator has been unable to make alternative arrangement, Tursbuzz shall provide proportionate refund to User for uncovered distance. Any claims, liabilities or legal costs arising out of such event shall be borne by the Cab Operator.
PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
Booking of a Cab can either be “Prepaid”, or “Part Payment” as per the options made available by the Cab operator on the Website of Tursbuzz.
In “Prepaid” model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the base fare, applicable taxes, and any additional booking fee, service or convenience fee charged by Tursbuzz.
In “Part Payment” model, the User is required to pay a specific percentage of the total booking amount at the time of making the booking and balance payment shall be made directly to the driver at the time of check-in.
Any booking is subject to applicable cancellation policy set out on the booking page or as communicated to the User(s).
In case of Car Rental and Outstation Cab bookings, the booking amount paid does not include toll charges, interstate taxes, passenger taxes or any other applicable levies and the same shall be borne by the User.
Expenses like toll charges, permit charges, parking charges, entry fees, Service Tax & any other Government Tax as per Government guidelines are to be borne by the User and paid directly to the driver.
The estimate cost provided at the time of booking is not to be construed as the final pricing for your trip unless specifically indicated. The final amount for your trip will be calculated based on actual usage (number of Kilometers and hours). Distance and time are calculated from garage to garage and not from the pick-up of the User for both within city and outside city trips.
The travel allowance wherever applicable has to be paid directly to the driver.
RESPONSIBILITIES OF THE USERS
The User must carry a valid photo-id proof during the trip and present the same to the Cab Operator or driver of the Cab before boarding the Cab. In the event of a mismatch in the identity of the User or traveler, the Cab Operator or the driver of the Cab may, at their discretion, deny boarding to such User.
Cab Operator is obligated to commence the trip as soon as the User boards the Cab. User shall report to Tursbuzz in case the driver denies to commence the trip for any reason whatsoever.
User shall board the Cab on or within such time as informed at the time of booking or provided in the booking voucher. In case the User fails to board the cab within the given timeline, Cab Operator will have the liberty to cancel the booking without informing the User.
User will not have any right, title or interest in the Cab provided for the given trip.
Once a Trip is booked by User, changes in departure time, boarding or dropping points are not permitted.
Any failure by User to board the Vehicle within the given timelines at the boarding point or trip commencement point, shall result in forfeiture of the total booking amount paid by the User without any refund rights.
User shall stop and take breaks at specified places only. User shall avoid taking additional breaks except in case of emergency.
User shall be responsible and liable for their own safety and security of luggage. Tursbuzz shall not be responsible for any loss to User or their luggage in any event.
In the event of any dissatisfaction with any of the services provided by Cab Operator or Tursbuzz, the matter must be reported directly to Cab Operator or Tursbuzz, in order that appropriate action may be taken to remedy the problem.
The booking made by the User should be strictly for tourism purposes only.
The trip should be undertaken in the User’s personal capacity and shall not be used for profit making in any commercial context.
DO’s AND DON’Ts FOR THE USER THE USER SHALL:
Arrive on time at the appointed pick up point as mutually agreed with Cab Operator;
Maintain and ensure good and humble conduct with Cab Operator during the trip and on failure to do so, Cab Operator may require such User to disembark the Cab;
Prior to commencement of trip, check and agree with Cab Operator on dimension/weight of the luggage that can be accommodated in the boot space of the Cab;
Check the starting time and the reading on the odometer at the start of the trip. Disputes regarding the same will not be acceptable after completion of journey.
THE USER SHALL NOT:
ask Cab Operator to violate any traffic rules, or the city police or government rules or other applicable laws for any reason whatsoever;
coerce Cab Operator to overload the boot space of the Vehicle with the User’s luggage;
use services offered under this head for any purpose which is unlawful or illegal under the applicable laws;
insist on disembarking at any place expect the point of drop as provided by the User at the time of booking;
board the Cab if he/ she is intoxicated or under influence of any drug or similar abusive substances.